Frequently Asked Questions
Below FAQ are some common concerns of our customers have before purchasing, if you have other questions,
please send it to firstname.lastname@example.org
No. Char Boutique is currently solely an online store.
Most orders will ship within 2-3 business days of purchase. Orders are not shipped on holidays.
Please allow 1-2 days for processing and 3-5 additional business days for your order to be shipped and delivered.
Once your order has shipped an email will be sent to you containing tracking information.
Please click the link to process a return (LINK THAT REFERS TO EMAIL TO SEND INFO)
Returned items must be unworn and unwashed. Free from any stains or unpleasant smells. No damage STORE CREDIT ONLY for an item of equally or lesser value
Defective items must be reported within 24 hours of package arrival to receive a store credit.
Once we have received your package, your store credit will be processed within 3-5 business days. You will be notified via email at the address listed on your account when this transaction had taken place.
All items at Char Boutique are exclusive and are limited quantity. If you see an item on our social media page but do not see it on our website any longer the item is likely sold out. Please be sure to sign up and subscribe to our text/mailing list for NEW ARRIVALS!
Yes, Please see here!